Common Problems Faced by Electric Tobacconists
Welcome to Electric Tobacconist USA! This is usually a small independent e-commerce company located in Columbus, OH that focuses on handcrafted tobacco and accessories. It’s mission would be to create quality, economical, fun, nicotine-free and exciting products for both the casual smoker and the serious enthusiast. If you are looking for an awesome way to relax or kick back, get one of these cigarette.
Much like any new business, you will see some bumps along the way and Electric Tobacconist USA has encountered its fair share of problems on the way. For example, the lack of online sales delayed the beginning of online orders significantly for the initial half a year. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we were not in a position to provide our regular customers with the largest discount to celebrate our six month anniversary as an organization. As it turns out, the delay was not because of the economy, but to a problem with Brightpearl’s end of the entire year shipping plan. Ultimately, the problems with the shipping system were enough to really put us on our guard for another six months as we planned for the next quarter of our year.
Unfortunately, we didn’t have much time to prepare, as we were behind on many orders for the next half of the entire year. Thankfully, after reviewing our data, we realized that people could pretty much count on the electric tobacconist to meet up all of our future orders. After we received the order volumes, we started making repairs and improvements to our web store. Things were looking good, but things were still not quite there. We had to understand how to better advertise and market our e cigarettes and vaporizer products to improve the interest in them.
We have been happy to report that this quarter, we saw a dramatic increase in our sales. It appears that the majority of our customers are responding positively to our recent marketing efforts and that we are increasingly being welcomed back by the vapor marketplace. However, despite this welcome return, we have been unfortunately experiencing some unprecedented volume increases inside our customer service department. That is something we are going to have to address on the next half a year.
As well as an increased amount of sales and new customers, we have been also now seeing more negative reviews about our business than previously. The unfortunate news is that we have recently been targeted by a band of local “rogue” business vandals, who unfortunately caused some physical harm to our storefront. While our storefront was severely damaged, we’ve been in a position to operate it with a minimal level of service, while awaiting repairs to be completed. Unfortunately, this has forced us to extend the period of time that people are providing free expedited shipping for most orders.
Among the other areas we have seen an increase in recently is in the amount of people calling our hotline and requesting service. In most instances they are reporting problems with either the merchandise or their receipt. It’s unfortunate that lots of of these individuals don’t realize that we have a returns policy in place. Because of this policy, we have been overwhelmed with the amount of calls and emails we are receiving. It’s clear that we are currently experiencing an elevated number of calls and reports from our valued customers. Despite the inconvenience, we are always glad to provide in-kind services such as a refund, replacement or money-back guarantee, so as to ensure their satisfaction.
Beyond the aforementioned news-report topics, you can find other important issues we’ve witnessed recently. For instance, one of our local stores experienced an influx of customer inquiries following the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it may have. As a result, we’ve implemented an emergency replacement policy in place for all electric Tobaccconists, no matter their holiday podsmall status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced the volume of questions we receive when it comes to our services and products.
Recent press accounts reveal electric Tobaccconists battle to cope with extended repair times. We regret to talk about, but it is the reality of owning a retail business, even one focused on providing exceptional customer support. While our goal remains to strive for continuous improvement also to continually improve our customer experience, we have been taking every step essential to address any issues our customers may have. As well as hiring additional staff, we’ve also implemented several measures that reduce the impact of potential late or damaged shipments on our revenue stream.